PROCON-PR realiza mutirão online de negociação de dívidas

O Departamento
Estadual de Proteção e Defesa do Consumidor (PROCON-PR), da Secretaria da
Justiça, Família e Trabalho do Governo do Paraná (Sejuf) promove entre os dias
11 e 30 de setembro, mutirão online de negociação de dívidas. A ação é uma
iniciativa conjunta do PROCON-PR com a Associação Brasileira de PROCONs
(Proconsbrasil) e a Federação Brasileira de Bancos (FEBRABAN) e acontecerá
exclusivamente pela internet, através da plataforma de solução de conflitos
consumidor.gov.br.  

“A iniciativa é de
extrema importância, pois possibilitará que consumidores que estejam
endividados negociem seus débitos e sigam tranquilos”, destacou o secretário da
Sejuf, Ney Leprevost. 

Para participar do
mutirão online, basta o consumidor fazer o seu registro na plataforma
www.consumidor.gov.br e aguardar seu login e senha. Em seguida, poderá fazer o
relato do seu problema, devendo informar que deseja participar do mutirão de
negociação de débitos. Após finalizar o registro, o banco ou instituição
financeira tem o prazo de 10 dias para apresentar uma proposta ou resposta para
o consumidor.

No momento do
preenchimento do registro, o consumidor deve informar corretamente seus
telefones e e-mail para contato, pois esses dados vão facilitar o atendimento
por parte dos bancos e instituições financeiras participantes. O PROCON-PR
orienta ainda que o consumidor, no seu relato, informe que está participando do
mutirão, com a seguinte hashtag: 
#MutiraoProconsBrasil.  Terminado
o prazo para resposta do fornecedor, o consumidor tem o prazo de 20 dias para
avaliar o retorno prestado. 

Para a chefe do PROCON-PR,
Claudia Silvano“ a ferramenta consumidor.gov.br é mais um instrumento de
cidadania oferecido pelo Governo do Paraná, o que permite que consumidores
exerçam seus direitos de uma forma fácil, moderna e efetiva, sem precisar se
deslocar”.

Participarão da ação
mais de 90 bancos e instituições financeiras.

(Via #Equipe)
#RatinhoJunior #NeyLeprevost

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