Sanepar adere à plataforma do consumidor

O secretário da Justiça,
Família e Trabalho do Governo do Paraná (Sejuf), Ney Leprevost, o
diretor-presidente da Sanepar, Cláudio Stabile, e a chefe do Procon-PR, Claudia
Silvano, assinaram nesta quarta-feira (28), a adesão da Companhia de Saneamento
do Paraná ao consumidor.gov – a plataforma que
possibilita a interlocução direta entre consumidores e fornecedores com vistas
a solucionar problemas de consumo de forma fácil e rápida.

“Vamos proporcionar cada vez
mais ao consumidor acesso a um canal fácil para a solução de conflitos, sem
precisar se deslocar ou gastar com nada”, disse o secretário Ney Leprevost.

A plataforma digital consumidor.gov.br,
com 45.256 atendimentos em 2019, já é o meio mais acionado pelos consumidores
que querem fazer uma reclamação contra fornecedores de bens e serviços nas
relações de consumo. Isso reflete em um aumento nos atendimentos de 35% no
Paraná, na gestão do governador Carlos Massa Ratinho Júnior.

No Brasil, apenas nove
empresas de água e esgoto aderiram à plataforma – entre elas, agora, está a
Sanepar. De acordo com o diretor-presidente da Sanepar, Claudio Stabile, “nosso
foco é prestar o melhor serviço de saneamento para a população paranaense,
colocando à disposição do consumidor todas as formas de contato possíveis. Ou
seja, tudo o que for possível realizar para aperfeiçoar a relação com o cliente
será feito pela Sanepar”.

Stabile ainda considera que
a participação neste tipo de canal fornece um importante retorno para a
Companhia, ao apontar aspectos que podem ser melhorados na relação de
empresa-cliente.

“O Procon-PR trabalha
incansavelmente para divulgar o consumidor.gov.br, já
que a ferramenta é simples e está disponível em todo o Paraná, bastando que o
consumidor tenha acesso à internet. Por esse site, é possível fazer sua
reclamação ou denúncia sem sair de casa”, comentou Cláudia Silvano.

Participaram da assinatura
também o diretor Comercial da Sanepar, Toco Zanetti; o chefe de Gabinete da
companhia, Fabricio Castilho; o ouvidor Stiverson de Oliveira; e a assessora
técnica do Procon-PR, Alane Borba.

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